Privacy Policy

Effective Date: March 4, 2026
Last Updated: March 4, 2026

Introduction

PairSync (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains:

  • What information we collect
  • Why we collect it
  • How we use, store, and protect it
  • Your rights regarding your data
  • How to contact us with privacy concerns

By using PairSync, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Account Information

When you create a PairSync account, we collect:

Required Information:

  • Email address (for account creation and communication)
  • Password (hashed and encrypted - we never store plain text passwords)
  • Account creation date
  • Trial start date

Optional Information:

  • Display name (if you choose to set one)
  • Profile preferences (theme, notification settings)

1.2 Device Information

For technical functionality and trial abuse prevention, we collect:

  • Device fingerprint (unique identifier based on device characteristics)
  • Device model (e.g., iPhone 14 Pro)
  • Operating system version (e.g., iOS 17.4)
  • App version (e.g., PairSync 1.2.3)
  • Device language and region settings
  • Screen resolution and device type

Purpose: Device fingerprinting prevents users from exploiting the 30-day free trial multiple times through different accounts on the same device.

1.3 Usage Data

To improve PairSync and understand user behavior, we collect:

  • App usage analytics:
    • Screens viewed and time spent
    • Features used (watchlists, trade journal, feed tabs)
    • Button clicks and navigation patterns
    • Search queries within the app
  • Performance data:
    • App crashes and error logs
    • Load times and performance metrics
    • API request/response times
  • Interaction data:
    • Pairs added to watchlists (symbol data only, not your trading intentions)
    • Asset class preferences (stocks vs crypto)
    • Market geography selections

1.4 Network and Technical Data

  • IP address (for security, fraud prevention, and approximate geolocation)
  • Network connection type (WiFi, cellular)
  • Time zone
  • Login timestamps and session duration

1.5 Subscription Data

Processed by Apple and shared with us via RevenueCat:

  • Subscription status (trial, active, expired, canceled)
  • Purchase date and renewal date
  • Subscription tier (currently only one tier)
  • Transaction IDs (Apple-generated, not payment card details)

We DO NOT collect or store:

  • Credit card numbers
  • Billing addresses
  • Payment method details (Apple handles all payment processing)

1.6 Communications

If you contact us via email or support:

  • Email content and attachments
  • Support ticket history
  • Correspondence records

1.7 Data We DO NOT Collect

PairSync explicitly DOES NOT collect:

  • ❌ Brokerage account credentials (we don’t integrate with brokerages)
  • ❌ Trading activity or positions at your brokerage
  • ❌ Financial account balances or net worth
  • ❌ Social Security numbers or tax IDs
  • ❌ Precise geolocation (only approximate from IP)
  • ❌ Contacts, photos, or microphone access
  • ❌ Biometric data (Face ID/Touch ID is handled locally by iOS, not by us)

2. How We Use Your Information

2.1 Account Management and Service Delivery

  • Authentication: Verify your identity when you log in (via Clerk)
  • Account maintenance: Manage your profile, preferences, and settings
  • Content delivery: Provide personalized feed data and watchlist persistence
  • Subscription management: Track trial status and subscription access

2.2 Communication

  • Service notifications: Critical updates, security alerts, account status
  • Customer support: Respond to your inquiries and troubleshoot issues
  • Product updates: Inform you of new features (if you opt in)

We will NOT:

  • Send marketing emails without opt-in consent
  • Sell your email to third parties
  • Spam you with promotional content

2.3 Product Improvement and Analytics

  • Feature development: Understand which features are used most
  • Bug fixing: Identify and resolve crashes, errors, and performance issues
  • User experience: Optimize navigation, UI, and workflows
  • A/B testing: Test new features with subsets of users (anonymized)

2.4 Security and Fraud Prevention

  • Trial abuse prevention: Detect attempts to circumvent the 30-day trial limit
  • Account security: Monitor for suspicious login attempts or unauthorized access
  • Platform integrity: Prevent scraping, data mining, or API abuse
  • Regulatory requirements: Comply with applicable laws (GDPR, CCPA, etc.)
  • Legal processes: Respond to subpoenas, court orders, or lawful requests
  • Enforcement: Enforce our Terms of Service and other policies

2.6 Aggregated and Anonymized Data

We may aggregate and anonymize your data for:

  • Public statistics (e.g., “PairSync users tracked 10,000 pairs in February”)
  • Research and development
  • Business analytics

Anonymized data cannot be traced back to you individually.

3. How We Share Your Information

3.1 Third-Party Service Providers

We share data with trusted third parties who help us operate PairSync:

Clerk (Authentication Service)

  • Data shared: Email, password hash, user ID
  • Purpose: Account creation, login, password reset
  • Privacy Policy: https://clerk.com/privacy

RevenueCat (Subscription Management)

  • Data shared: User ID, subscription status, transaction data from Apple
  • Purpose: Track trial and subscription status, manage entitlements
  • Privacy Policy: https://www.revenuecat.com/privacy

Neon PostgreSQL (Database Hosting)

  • Data shared: All account and usage data stored in our database
  • Purpose: Data storage and retrieval
  • Security: Encrypted at rest and in transit
  • Privacy Policy: https://neon.tech/privacy-policy

Apple Inc. (Payment Processing & App Distribution)

  • Data shared: Apple ID, purchase data, app usage (per Apple’s standard practices)
  • Purpose: In-app purchases, subscriptions, App Store distribution
  • Privacy Policy: https://www.apple.com/legal/privacy/

Analytics Providers (if applicable - Mark to confirm)

  • Tools like Firebase, Mixpanel, or similar (to be specified)
  • Data shared: Usage events, device info, anonymized user IDs
  • Purpose: Track app performance and user behavior

All third-party providers are contractually required to protect your data and use it only for specified purposes.

3.2 Business Transfers

If PairSync is acquired, merged, or undergoes a sale of assets, your personal data may be transferred to the acquiring entity. You will be notified via email and/or in-app notice before such transfer.

We may disclose your information if required by law:

  • In response to subpoenas, court orders, or legal processes
  • To protect our rights, property, or safety
  • To investigate fraud, security issues, or Terms violations
  • To comply with regulatory inquiries (SEC, FINRA, etc., though we’re not regulated by them)

We may share your data with other parties if you explicitly consent (e.g., integrating with a third-party service you authorize).

3.5 What We DO NOT Do

We will NEVER:

  • ❌ Sell your personal data to advertisers or data brokers
  • ❌ Share your email with marketing companies without consent
  • ❌ Publicly disclose your trading interests or watchlists
  • ❌ Provide your data to hedge funds, brokers, or financial institutions (except as required by law)

4. Data Security

4.1 Security Measures

We implement industry-standard security practices:

Encryption:

  • In transit: All data transmitted via HTTPS/TLS (encrypted connections)
  • At rest: Database encryption for stored data (Neon PostgreSQL security)
  • Passwords: Hashed using bcrypt or similar (never stored in plain text)

Access Controls:

  • Principle of least privilege: Employees access only data necessary for their role
  • Authentication: Multi-factor authentication for admin access
  • Logging: Audit logs of data access and modifications

Application Security:

  • Regular updates: Patching vulnerabilities in dependencies
  • Code reviews: Security-focused code audits
  • Penetration testing: Periodic security assessments (plan to implement)

4.2 Data Retention

  • Account data: Retained while your account is active
  • Usage data: Retained for up to 2 years for analytics purposes
  • Support emails: Retained for 3 years for legal and compliance purposes
  • After deletion: Data permanently deleted within 90 days (except as legally required)

4.3 Limitations

No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for:

  • Keeping your password confidential
  • Using a secure device
  • Reporting suspected unauthorized access

5. Your Privacy Rights

5.1 Access and Portability

You have the right to:

  • Access your data: Request a copy of the personal information we hold about you
  • Data export: Receive your data in a machine-readable format (JSON/CSV)

How to request: Email mark@pair-sync.com with subject “Data Access Request”

5.2 Correction and Update

You have the right to:

  • Correct inaccurate or incomplete data
  • Update your email, password, or profile settings

How to update: Most data can be updated in-app under Settings. For assistance, email mark@pair-sync.com.

5.3 Deletion (“Right to be Forgotten”)

You have the right to:

  • Request deletion of your account and associated data

How to request: Email mark@pair-sync.com with subject “Account Deletion Request”

Timeline: We will delete your data within 30 days, except where retention is legally required (e.g., financial records for 7 years).

Note: Deletion is permanent and cannot be undone. You will lose access to all data, watchlists, and historical records.

5.4 Opt-Out of Communications

You have the right to:

  • Opt out of promotional emails (click “Unsubscribe” in emails)
  • Disable push notifications (iOS Settings → PairSync → Notifications)

Note: You cannot opt out of critical service emails (e.g., security alerts, account status).

5.5 Restriction of Processing

You have the right to:

  • Restrict how we process your data in certain circumstances (e.g., while disputing accuracy)

How to request: Email mark@pair-sync.com with specific restrictions requested.

5.6 Object to Processing

You have the right to:

  • Object to certain data processing activities (e.g., analytics)

How to request: Email mark@pair-sync.com. We will evaluate your request based on legal grounds.

6. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

We process your data based on:

  • Contract: Necessary to provide the service to you (GDPR Art. 6(1)(b))
  • Legitimate interests: Analytics, fraud prevention, service improvement (GDPR Art. 6(1)(f))
  • Consent: Optional features like marketing emails (GDPR Art. 6(1)(a))
  • Legal obligation: Compliance with laws (GDPR Art. 6(1)(c))

6.2 Data Transfers

PairSync operates from the United States. Your data may be transferred to and processed in the US, which may have different data protection standards than the EEA.

Safeguards:

  • Standard Contractual Clauses (SCCs) with third-party processors
  • Encryption and security measures
  • Compliance with GDPR principles

6.3 Data Protection Officer

Mark to determine if DPO is required based on processing volume

If required, contact our Data Protection Officer at: [DPO email to be added]

6.4 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we violated GDPR.

7. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

7.1 Categories of Data Collected

See Section 1 for detailed categories. In CCPA terms, we collect:

  • Identifiers (email, device ID, IP address)
  • Commercial information (subscription data)
  • Internet activity (usage data, analytics)
  • Geolocation (approximate, from IP)

7.2 Your CCPA Rights

  • Right to know: Request what personal information we collect, use, and share
  • Right to delete: Request deletion of your data
  • Right to opt-out of sale: We do NOT sell your data, so this is not applicable
  • Right to non-discrimination: We will not discriminate against you for exercising your rights

7.3 How to Exercise Rights

Email mark@pair-sync.com with subject “CCPA Request” and specify your request. We will respond within 45 days.

7.4 Verification

To protect your data, we may require verification of your identity (e.g., confirming your email or account details).

8. Children’s Privacy (COPPA Compliance)

8.1 Age Restriction

PairSync is not intended for children under 13 years old. We do not knowingly collect data from children under 13.

8.2 Parental Notice

If you believe your child under 13 has created an account, contact us immediately at mark@pair-sync.com. We will delete the account and associated data.

8.3 Compliance

PairSync complies with the Children’s Online Privacy Protection Act (COPPA).

9. International Users

9.1 Data Processing Location

PairSync is operated from the United States. Your data is stored and processed in the US.

9.2 Cross-Border Data Transfers

If you access PairSync from outside the US, your data will be transferred to the US. By using PairSync, you consent to such transfer.

9.3 Local Laws

You are responsible for ensuring your use of PairSync complies with local data protection and securities laws.

10. Cookies and Tracking Technologies

10.1 Mobile App (No Traditional Cookies)

As a native mobile app, PairSync does not use browser cookies. However, we use similar technologies:

Local Storage:

  • Purpose: Cache data for offline access, store preferences
  • Data: Non-sensitive app state (e.g., selected market geography)

Device Identifiers:

  • Purpose: Analytics, trial tracking
  • Technology: iOS Advertising Identifier (IDFA) or similar

10.2 Analytics SDKs

Third-party analytics tools may use their own tracking technologies. See their privacy policies for details.

10.3 Opting Out of Analytics

You can limit tracking via iOS Settings → Privacy → Tracking → Disable “Allow Apps to Request to Track”

11. Changes to This Privacy Policy

11.1 Notification of Changes

We may update this Privacy Policy from time to time. Changes will be reflected by:

  • Updated “Last Updated” date at the top
  • In-app notification for material changes
  • Email notice for significant privacy-impacting changes (if required by law)

11.2 Continued Use

Your continued use of PairSync after changes constitutes acceptance of the updated Privacy Policy.

11.3 Version History

Current Version: 1.0 (March 4, 2026)

12. Contact Us

12.1 Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or your data:

Email: mark@pair-sync.com
Subject: “Privacy Inquiry - [Your Issue]”
Phone: +61 408 881 692
Response Time: We aim to respond within 7 business days

12.2 Data Subject Requests

For GDPR, CCPA, or other data rights requests:

Email: mark@pair-sync.com
Subject: “Data Rights Request - [Type of Request]”
Include: Your registered email and specific request details

12.3 Security Issues

If you discover a security vulnerability:

Email: mark@pair-sync.com
Subject: “Security Vulnerability Report”
Please do not publicly disclose until we’ve had a chance to address it.

13. Additional Information

13.1 California “Shine the Light” Law

California residents may request information about disclosure of personal information to third parties for direct marketing purposes. We do not share data for such purposes.

13.2 Do Not Track (DNT)

PairSync does not respond to web browser DNT signals (as it’s a mobile app, not a website).

PairSync may contain links to third-party websites (e.g., educational content). We are not responsible for their privacy practices. Review their policies independently.

14. Summary of Key Points

For quick reference:

✅ We collect: Email, device info, usage data, subscription status
✅ We use it for: Account management, product improvement, security
✅ We share with: Clerk, RevenueCat, Neon, Apple (service providers only)
❌ We DON’T: Sell your data, share trading info, collect payment cards
🔒 Security: Encrypted storage and transmission, access controls
📧 Your rights: Access, delete, export, correct your data
🌍 Location: Data processed in the United States
👶 Age: Must be 13+ to use PairSync

Questions? Email mark@pair-sync.com

This Privacy Policy is incorporated into and subject to the PairSync Terms of Service. Conflicts between them will be resolved in favor of this Privacy Policy for privacy-related matters.

Related Legal Documents:

© 2026 PairSync. All rights reserved.

Last Updated: March 4, 2026